Driving Rain Driving Safely
Acomb, Leeman Road Area, Upper Poppleton, Nether Poppleton, Green Hammerton
Amazing experience, especially since this was our first "online" purchase/lease without even meeting the salesperson on the other side or seeing the vehicle...initial contact was with Mrs Flint and she was super helpful and responsive even in COVID19 setup. She was the only one (and I've been shopping around for some time) who really tried to find the best option for us as we were looking for a stock vehicle with the most of our desired extras included...she was really super flexible and helpful and that's what made the sale!! I have to mention also her colleagues who took over in between, Mrs. Heselwood and Mrs. Firth who did a splendid job in making sure we were fully up to date with all the info needed and were answering all our questions. The vehicle (XC60) has been prepared on the date and was handed over by Mrs. Flint with full introduction and extremely helpful advice. Overall a very positive experience and a very personal touch to the car sales from everyone involved. Would definitely recommend them for your vehicle purchase and will definitely return for our next vehicle!
Iam in the car trade and went to pick up a trade car which they took in as a px, and I was treated like I was a customer very helpful the lady on reception was great and nice to chat too.
Silly negotiation tactics played from the start. Offered an under-valuation for my trade-in that miraculously increased straight away when it became clear I had called his bluff. I followed-up on their derisory offer but I guess they only want easy sells. Be warned - they will tell you that they have the 'lowest prices on the web'. This is balanced by offering you less than your car is worth. Got a much better deal elsewhere and in future if I am interested in a Volvo I will travel to another dealership - even though these guys are round the corner from me. 2 stars is for the showroom and very pleasant receptionist
We went in to the garage and were told that we would have to wait for a salesman to be free. This was not a busy place... After 20 minutes of waiting there was no sign that anyone was going to help us any time soon so we walked out. We went to Arnold Clark's around the corner where we were seen immediately by a polite member of staff who was more than happy to sell us a car.
Service is paramount at Ray Chapman Motors. Tim needs a gold medal for all the help and simple, honest advice he provided through the whole process. I am now bimbling around in a brand new XC60 so cheers!!! Will definitely buy from them again.
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